Happy customer care week
Happy customer care week
Dear Customer, we appreciate your support over the years. We have come this far because of you.
KFS is committed to ensuring that the security of its customers, staff and other stakeholders is guaranteed. In pursuing this goal, the Company has put in place elaborate security measures and systems intended to address the security challenges it faces
The company contracts services of reputable security firms who provide well trained security guards deployed in all strategic places within our premises to ensure KFS security procedures are enforced to the latter. The Company is also working in collaboration with the National Police Service who maintain law and order within the KFS operation area. To this end, the Company has constructed Ferry Police station on the island side to ease administration. We also maintain a close working relationship with the Kenya Navy.
Since the Company’s core business is concentrated within the larger Port area, KFS is categorized as a Port facility. Consequently, it is subject to the International Maritime Organization (IMO) regulations regarding Port facilities security. The Kenya Maritime Authority (KMA), which is the local enforcement agency, assesses and certifies the facility’s security plan which is developed and reviewed after every four years as required by the International Ship and Port facility Security (ISPS) code.
Other Security Measures Which The Company Has Undertaken Include:
1. Fencing of operation area to keep off non Ferry users.
2. Erection of robust and strong gates in operation area for crowd control.
3. 24 hour CCTV surveillance in the operation area
4. Installation of Walk-through’ metal detectors and X-ray luggage scanner to enhance pedestrian screening.
5. Physical Search and Screening of pedestrians and vehicles boarding the Ferries.
6. Security signage.
7. Regular security awareness to staff and Ferry users.
8. Continue to invest in new technologies to enhance security
We ultimately offer five ferries for transport hence ensure the public are well catered for, we pride ourselves in ensuring top notch public transport round the clock.
As the country’s first and largest ferry transport network, KFS’ ferry service provides safe, affordable and convenient water transportation services to over 300,000 pedestrian and 6,000 vehicles daily. With over 30 years of experience KFS recognizes that, as a public service the Company’s services must be reliable and cater to the demands and requirements of communities to whom it is an essential part of their lives and livelihoods. KFS’ transport solutions are conscientious of the transport requirement of customers and provide services designed to meet their needs. Scheduled ferry services complemented with convenient terminal at both sides of the Likoni and Mombasa island channel offer reliable ferry services between the main land and the island. The Company’s upcoming premium cable cars transport is designed to offer customers a faster commuting option with added convenience. Our transport network consists of:
MV Nyayo: Carrying Capacity: 60 Vehicles | 1200 Passengers.
MV Harambee : Carrying Capacity: 40 Vehicles | 1440 Passengers.
MV Kilindini : Carrying Capacity: 40 Vehicles | 1440 Passengers.
MV Likoni :Carrying Capacity: 60 Vehicles | 1500 Passengers.
MV Kwale : Carrying Capacity: 60 Vehicles | 1500 Passengers.